Unite

We are proud to announce that Unite has been awarded the ISO 42001 Artificial Intelligence Management System (AIMS) certification for both of our core platforms:

• Unite Pulse – Autonomous AI Agents
• IDA – Intelligent Digital Automation

This milestone reinforces Unite’s position as one of the most trusted providers of AI-driven, outcome-based automation and digital BPO services globally.

What ISO 42001 Represents

ISO 42001 is the world’s first international standard dedicated to the responsible governance and safe operation of artificial intelligence systems.

It ensures that AI platforms are built and managed with:

• Ethical and responsible AI principles
• Transparency, explainability, and auditability
• Risk-based governance and full lifecycle management
• Secure design, deployment, and continuous monitoring
• Compliance with global data protection regulations such as GDPR and KVKK

What This Means for Unite Customers

With ISO 42001 certification, Unite further strengthens its ability to deliver enterprise-grade AI services with full accountability and operational assurance.

• Trustworthy, safely governed AI operations
  Unite Pulse and IDA operate within a certified governance framework designed for mission-critical enterprise environments.
• Stronger compliance and data protection
  Fully aligned with GDPR, KVKK, and global regulatory requirements.
• Auditable, SLA-driven AI automation
  Supporting outcome-based delivery across customer experience, ITSM, finance, operations, and more.
• Risk-free adoption of advanced Agentic AI
  Built on 27 years of technology services expertise and more than a decade of digital workforce innovation.

A Robust Enterprise Compliance Portfolio

ISO 42001 now stands alongside Unite’s other globally recognised certifications:

• SOC 2 Type II – Security, availability, and confidentiality
• ISO 9001 – Quality management systems
• ISO 27001 – Information security management

Together, these certifications position Unite as one of the industry’s strongest providers for delivering AI-powered BPO services securely and at scale.

Shaping the Future of Outcome-Based AI Automation

In an environment where technology evolves faster than enterprises can adopt it, organisations need partners who deliver measurable results — not just tools.

ISO 42001 demonstrates Unite’s commitment to providing artificial intelligence that is:

• Safe
• Governed
• Transparent
• Enterprise-ready

We are honoured to continue leading the transformation of digital operations through accountable, SLA-driven automation.