Unite Information Technologies
When we first founded Unite in 1998, our vision was to maximize productivity, minimize cost, establish technology at the end-user level and enable companies to focus on their corporate vision with minimal disruption while providing leading service and ownership for your IT investments.
Today, nearly 23 years later, information technology coincides with Unite's vision not only as a support function but as a strategic function that defines the success of businesses.
"To ensure our customers to take advantage of technology to enable them to succeed in their respective fields."
"To ensure our customers to take advantage of technology to enable them to succeed in their respective fields."
We are a leader not only in service management, but also in digital workforce solutions that meet the service experience of end users at lightning speed with consumer products such as Amazon or Yemek Sepeti. Very early in the game, in 2013 we realized that advances in digital technology, automation and machine learning have vital roles to play in service management, and in 2016 we established our digital workforce solutions division.
BToday, our Digital Workforce division in Unite covers 50% of services, from simple tasks such as password resetting to data center, security and network operations management that does not require full human intervention. Our self-developed digital assistant technology not only understands your employees' demands, but also seamlessly solves most problems or requests with a human interaction. Our machine learning solutions can read service request emails, understand their content, distribute them and track the solution and issue.
UniteBT digital workforce solutions have not only fundamentally changed the way our service management works, but they have also changed the way companies operate. Today, our Cloud platform enables organizations to deploy alternative digital workforce solutions consisting of content IQ, document understanding, intelligent digital assistants, multiple solutions in the same range of machine learning solutions and RPA. Our platform offers service to a wide range of services from finance, insurance, pharmaceutical industry, customer acceptance processes to risk assessment.