Unite

We are proud to announce that Anadolu Group and The Coca-Cola Company İçecek have officially renewed their partnership with Unite.

This renewal not only extends their use of our Next Generation Service Desk, but also marks a full transition to Pulse, Unite’s Agentic AI-powered digital workforce.

Autonomous IT Support at Enterprise Scale

By the second quarter, all first-line IT support across their group companies will be handled entirely by Pulse.

Traditional service desk operations are being replaced with autonomous AI agents trained to deliver measurable, SLA-based outcomes.

This means more than 100,000 users across dozens of companies now rely on Pulse — not human agents — for real-time IT support, including:

• Complex incident resolution
• Application access management
• Proactive monitoring and issue prevention

Outcome-Driven Agentic AI

Unite’s mission with Pulse is clear:

• Autonomously resolve at least 60% of all IT tickets
• Operate 24/7 across multiple languages
• Remain fully compliant with enterprise and regulatory standards
• Integrate seamlessly into existing IT and business systems

This is not automation designed merely for efficiency. This is automation designed for outcomes.

A Defining Moment for Enterprise Agentic AI

This milestone represents another defining moment for Unite’s Agentic AI capabilities in enterprise operations.

We extend our sincere thanks to the teams at Unite, the visionary leadership at Anadolu Group and The Coca-Cola Company İçecek, and our partners who enabled this bold transition.

The future of technology support is no longer just digital. It is autonomous.