Elevate Your Automation Journey
At Unite, we recognize that successful automation isn't just about the tools—it's about seamless integration, expert management, and unparalleled support. With our Intelligent Digital Automation Platform (IDA), we redefine the automation landscape by offering a comprehensive full-service management approach that ensures your automation journey is both efficient and successful.
- No Downstream Centers of Excellence Needed: Unlock the potential of automation without the complexities of downstream Centers of Excellence. IDA brings every process on board along with a service catalog, creating a streamlined experience that empowers your organization to operate at its best.
- Digital Workforce Management with Intelligent Orchestration: IDA introduces a digital workforce management tool with intelligent orchestration. This means your automation processes are optimized for peak performance. Dynamic SLA-based scaling ensures your operations are aligned with real-time demands.
- Fully Automated Level 0 Support: Experience automation from start to finish with fully automated Level 0 support. Our platform handles routine tasks and queries, freeing up your team to focus on high-value initiatives that drive your business forward.
- Unparalleled Monitoring and Incident Management: Our dedicated 24/7 monitoring team keeps a vigilant eye on your automation ecosystem. From business-related events to system exceptions, we control every aspect. Any incidents are expertly managed through to resolution, and we closely monitor SLA and OLA compliance.
- Visibility and Escalation Management: Gain an unprecedented level of visibility into your automation estate. IDA provides insights into incidents, SLA compliance, and escalation management. This empowers you with the information needed to make informed decisions and ensure optimal performance.
- Leveraging 26 Years of Expertise: With over 26 years of BPO and service management experience, Unite has channeled its expertise into the development of IDA. Our platform is built to deliver the highest levels of accountability, governance, and reporting, addressing the often-overlooked service management aspect that is essential for success.
- Value Addition of IDA: Service management is a cornerstone of the IDA platform, addressing a critical gap in many automation programs. By providing a comprehensive full-service approach, we add significant value to your automation initiatives, mitigating the risks that often lead to program failures.
Unite's Intelligent Digital Automation Platform (IDA) isn't just about automation—it's about elevating your entire business. Join us in embracing a new era of automation success, where expert management and seamless integration ensure your organization thrives. Your journey to a more efficient, effective, and transformative future begins with IDA.