We work with some of the leading healthcare providers across the world. Automation in healthcare is crucial to delivering challenges faced by the industry including rising costs and customer expectations.
From healthcare providers to payers we have experience in automating processes covering patient access, practice management, care delivery, revenue cycle management, claims management, provider management, contact center operations and more.
Our utility based platform is ideal for the healthcare sector, ensuring high availability, SLA driven automation and immediate notification and management for any service outages.
Automation is helping financial services thrive. IDA has huge potential to transform how financial services operate internally and increase customer satisfaction by radically enchancing customer interaction.
Our portfolio of financial services customers includes banking, Insurance, brokerage services and investment funds. With more than 100 processes transforming business processes, our financial services customers utilize all components of the platform. Transforming customer journeys, enhancing employee experience, unifying operations, reducing risk, and improving data quality are just some of the areas where we add value. IDA breaks the innovation bottleneck, allowing financial service institutions to leverage the latest trends including conversational AI, IDP and AI to differentiate core services.
Perhaps no other sector than retail has been shaped so quickly by automation. Our vast experience in this sector with leading brands has helped them restructure business models and the broader value chain. IDA enables retail to benefit from lowered operation costs, increased consumer response time by allowing organizations to rapidly access a myriad of transformation technologies from a single platform for faster time to market and significant ROI.
From inventory, supply management, order processing, return management, consumer and retail activities, Unite has more hands-on experience in how to transform retail than any other automation service provider.
As the telecom industry has expanded so have expectations. Consumers and enterprises rely on high speed high powered communication and computing capabilities to process the growing amount of data they use. Telecom companies need to rapidly transform operations to keep up with demand in age of 5G and IOT. They need to be incredibly agile and provide a more compelling and personalized experience to customers.
Unite IDA platform provides incredible advantages to Telco’s which is why our largest customers are Telco’s including Turkish Telecom. IDA streamlinining applications and infrastructure by using a myraid of Technologies on a single platform, it enables scalability using SLA driven automation. Provides unprecedented visibility into automation despite the complexity of process increasing confidence and unleashing more innovation. Further using IDA Telco’s are able to support personalized engagement, rapid response and facilitate quicker responses to changing Technologies.
At every level governments need to find effective ways to help businesses and the public. IDA can help governments to provide outstanding levels of customer experience driven by innovation. As governments work to improve their customer services they face major challenges. Competing for talent dispute budgetary constraints, often working across isolated departments on sometimes outdated systems, citizens and businesses expect an integrated “digital offering”. They are expected to be resilence and up to date answering rapidly the growing complexity of needs. It’s no surprise that there is significant space to improve customer experience provided by the government and IDA is helping to meet the challenge radically digitalizing the experience. From fully integrated digital assistant to end to end automated application management, Unite IDA is transforming the way governments conduct work often in week and with no investment. Resulting in increased trust, achieving transformation, exceeding budget goals with significantly reduced risk and at the same time boosting customer and employee satisfaction IDA transform the way governments provide service.
We have over 500 processes running on our platform encompassing almost every business sector, from automotive to transportation, mining to manufacturing. Our customers have chosen to transform the way they do business by digitally outsourcing processes to our platform. From critial customer facing call center processes, back office processes, core end to end business processes to compliance control we are doing it all.
Customer onboarding, Prepaid to postpaid customer conversion, crash report evaluations for insurance, invoice to pay.